Shipping & Return Policy

Last updated: October 15, 2026

Thank you for shopping with Zevlani! We want your shopping experience to be as smooth and enjoyable as possible. Please review our shipping and return policy before placing an order.

1. Shipping Policy

Order Processing

Orders are processed after payment has been successfully completed. Processing times may vary depending on the product, availability, and fulfillment requirements.

Once your order has been processed and shipped, delivery times will depend on the shipping method, destination, and carrier.

Shipping Destinations

Zevlani offers products in selected countries, with many items currently available primarily in Canada.

To see which products are available in your location, use the country selector in the top-right corner of our website.

Product availability, shipping options, and costs may vary depending on your selected country.

Shipping Times

Estimated delivery times and shipping costs, when available, will be displayed at checkout or provided in the relevant product information.

Please keep in mind that delivery estimates are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, holidays, or other circumstances beyond our control.

Some products may have different processing and delivery times, particularly when items are fulfilled by different suppliers.

Shipping Confirmation and Tracking

When tracking information is available, it will be provided once your order has shipped. Tracking updates may take some time to appear.

If you have questions about your order or believe your package is delayed, please contact us using the contact information provided on our website.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

2. Returns and Refunds

We want you to feel confident when shopping with Zevlani. If there's a problem with your order, please contact us so we can review the situation.

Return Eligibility

Return eligibility depends on the product and the circumstances of the request.

If your item arrives damaged, defective, incorrect, or significantly different from its description, please contact us with your order number and clear photographs of the issue, where applicable.

For change-of-mind returns, please contact us before sending anything back. We will explain whether your item is eligible and provide the applicable return instructions.

Please do not send items to an address without receiving return instructions first.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible after delivery.

Include your order number, a description of the problem, and photographs if applicable. We will review your request and work with you toward an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

We will communicate any applicable return instructions and refund details when reviewing your request.

Non-Returnable Items

Certain products may be ineligible for change-of-mind returns due to their nature or applicable restrictions. Any exclusions will be communicated where applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. Cancellations and Order Changes

If you need to cancel an order or change your shipping information, contact us as soon as possible after placing your order.

We cannot guarantee cancellations or changes once an order has entered processing or has been shipped.

If an order cannot be cancelled, the applicable return policy will apply.

4. Lost or Missing Packages

If your package appears to be lost or tracking has stopped updating, please contact us with your order number.

We will review the available tracking information and help determine the appropriate next steps.

5. Contact Us

Have a question about shipping, returns, or an existing order? We're here to help.

Please contact us through the contact page on our website and include your order number if your question relates to a purchase.

Thank you for choosing Zevlani. We appreciate your support and the opportunity to serve you!

Zevlani
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